Content types

When to use a service page

Service pages are the most commonly used type of page; they're useful if you're creating content that:

• addresses one user need or task
• is relatively brief
• can fit on one single page
• links out to an online form

Examples

Examples include:

• Paying for care
• Putting your bins out
• Maintaining our highways

Adding a call to action button to a standard page

Service pages can be used for 'start now' pages. These are pages where users start their journey to completing a task.

Example:

Start here

You should also call the button 'Start here' unless there's more than one task button.

You can add a call to action button at the top of the standard page by adding a link to the 'Top Tasks' tab on the righthand side menu of the page editor.

Examples

These include:

• Report littering
• Transfer to a hackney driver licence

If the page requires more guidance or information

You will need to consider using either:

• Guide pages – if there's more content that's relative to the user completing the task, but it doesn't follow a strict process, for example, Extra Care housing in Knowsley.
• Step-by-step pages – if the guidance follows a sequential process, for example, What to do if you can't pay.