Appeals process
If your bus pass application is refused, you can ask for a review of the decision. This is called an appeal. To appeal, you need to show that there are special reasons why your child should get a bus pass.
You will a receive an email when your bus pass application is refused. A link to appeal the decision will be in this email, this submits your appeal directly to the transport team. The appeal will be acknowledged by email and you will have a decision within 10 days.
When submitting your appeal you will need to explain why you think your child should get a bus pass and send proof to support your claim. This could be a letter from your social worker, doctor, police, school, or housing officer.
You can also write to the council at the address below to ask for a review.
Here are some tips for appealing a bus pass refusal
- Be clear and concise. Explain why you think your child should get a bus pass and attach any proof to support your claim.
- Be honest and truthful. Do not make up or exaggerate anything.
- Be respectful to the people who will review your appeal. Do not use any bad language.
- If you have opted to post your appeal be patient. It may take some time for your appeal to be reviewed as the 10 days will only start on receipt of the appeal by the team.
Contact
Travel and Travel Support Service
Huyton Municipal Building 6th Floor
Archway Road
Huyton
L36 9YU