If your claim is incomplete
You need to provide some more information before we can process your claim. The receipt you have been given tells you what you need to bring in. Remember - we can’t determine how much benefit you should get without this information. If you haven’t got the information we have asked for, please tell us right away, and we will try to help.
Please provide all required information as soon as you can. We aim to process your claim within ten working days of all required information being received. If you don’t provide all the information within a month, you may not get any benefit, and you will have to pay full rent and/or council tax.
You will then get a letter telling you how much housing benefit and/or council tax reduction you are entitled to. When you get the letter, please read it carefully and let us know right away if you think any of the information is wrong.
When you get the letter with your claim number, you can register for My Account so that you can view your claim and upload any further information that we may have asked you to provide.
You must tell us immediately if anything changes that might mean your benefit is wrong. If you need to tell us about a change, you can:
- Register for My Account - you can advise us of a change in your circumstances via your online account
- Speak to an advisor using online chat
- Use the self-service stations in our libraries
- Telephone us on 0151 443 4042
- e-mail us at Benefits@knowsley.gov.uk
- Write to us at Archway Road, Huyton, L36 9YU