This privacy notice explains what information we will collect about you through participation in the Digital Inclusion Resident survey, how we store this information, who we share this information with and how we keep it safe and confidential.
We want you to be confident that your information is kept safe, secure and for you to understand how and why we use it. It sets out how Knowsley Council will use data collected from respondents engaging with surveys or speaking with Council Officers.
You can decide whether to complete the survey and you can decide how much or how little you wish to complete. Please be aware that, because we do not ask for information that would directly identify you, it is unlikely you would be able to withdraw your answers after you have returned the survey.
Who will own my data once I submit it?
Knowsley Council
What type of information will you be processing?
When completing the survey, we may process parts of your personal data. The survey may appear to be anonymous as we will NOT be asking for any specific personal details that would directly identify you, for example, your name, date of birth, address. However, we may be able to identify you through the collective answers you provide on the survey, therefore we are required to make you aware of this.
Your participation in the survey is entirely optional, by participating you are consenting to the information provided being used for the purposes below.
Why do you need my information?
As part of the Council’s commitment to supporting Knowsley’s people and communities to thrive, including delivering effective support to those in need and supporting inclusive growth and skills, we will use the information you choose to provide to inform the work of the Digital Inclusion Steering Group and shape future Digital Inclusion services and strategies. This helps us to:
Identify whether services, functions and policies are promoting equality of opportunity and good community relations and eliminating unlawful discrimination in line with the Public Sector Equality Duties under the Equality Act 2010.
- Help us ensure we are designing services around the needs of our communities.
- Achieve the Knowsley Council Plan vision of “effective support to those in need” and the priorities of:
- Ensuring that all Knowsley residents are able to access the support and services they need
- Meeting Complex Need – ensuring that residents who have complex needs receive effective support which empowers them throughout their lives
- Ensuring that all Knowsley residents are able to access the support and services they need
Knowsley Council will collect and analyse the findings from completed surveys to understand the experience of residents in digital inclusion. The anonymous and aggregated summary data from this survey may also be used to support headline pieces within local publications such as Knowsley News.
Questions are not mandatory; you may choose to complete all or part of some of the survey.
What allows you to use my information?
Completing the survey is a voluntary act on your part to help us inform our work around digital inclusion across Knowsley.
By completing the survey, you are giving your consent for the data you give to be used.
The legal bases which allow the Council to lawfully process your data fall under the UK General Data Protection Regulation.
Article 6 (1) (a) Consent. “the individual has given clear consent for you to process their personal data for a specific purpose”.
By choosing to complete the survey, you give Knowsley Council consent to process the data you provide. As previously mentioned, this data will in the main be anonymised data and due to this reason, it is unlikely you would be able to retract your contribution and withdraw consent once entered.
Article 6(1) (e) Public Task “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official functions, and the task or function has a clear basis in law”.
The relevant lawful conditions for processing under the Data Protection Act 2018 are as follows:
Schedule 1, part 2 (8). Equality of opportunity or treatment.
The legislation underpinning this is the Equality Act 2010. To meet our requirements under The Equality Act 2010 which states that public authorities have a specific legal duty to publish information about how people are affected by policies and practices. This survey data will be used to identify whether services, functions and policies are promoting equality of opportunity and good community relations and eliminating unlawful discrimination in line with the Public Sector Equality Duties under the Equality Act 2010. It also helps us ensure we are designing services around the needs of our communities.
Knowsley Council will not be collecting any personal data that is defined by the UK GDPR as special category data (for example, medical information, ethnicity etc) as part of this survey.
Who will my information be shared with?
Aggregated and anonymous data gathered from this survey will be used by Knowsley Council and shared with the Digital Inclusion Steering Group which includes partners from Housing, Health, Community and Voluntary Services. The Council will not share the data with any other third party.
Do I have to provide this information and what will happen if I don’t?
No, participation is entirely voluntary and not a legal requirement. You can decide whether to participate or not, and you can decide how much or how little you wish to participate. There is a ‘prefer not to say’ option on each question.
How long will you keep this data for and why?
The anonymous data will be held by Knowsley Council for a period of up to 5 years following the end of the engagement and consultation period. Your responses will be stored for a period of up to 1 year following the end of the engagement and consultation period.
How will my information be stored?
Anonymised electronic survey data held by Knowsley Council will be stored on a secure electronic system accessible by KMBC professionals. Audits can take place on the system to see who has accessed the information. Paper (hard) copies will be scanned and uploaded to the secure system and copies will be destroyed through confidential waste.
Will this information be used to take automated decisions about me?
No.
Will my data be transferred abroad, and why?
No.
What rights do I have when it comes to my data?
Under the Data Protection Act (DPA) 2018 / UK General Data Protection Regulation (UK GDPR), you have the following rights with regard to your personal data: -
- The right to subject access - You have the right to see a copy of the personal data that the council holds about you and find out what it is used for.
- The right to rectification - You have the right to ask the council to correct or remove any inaccurate data that we hold about you.
- The right to erasure (right to be forgotten) - You have the right to ask the council to remove data that we hold about you.
- The right to restriction - You have the right to ask for your information to be restricted (locked down) on council systems.
- The right to data portability - You have the right to ask for your data to be transferred back to you or to a new provider at your request.
- The right to object - You have the right to ask the council to stop using your personal data or to stop sending you marketing information or complain about how your data is used.
- The right to prevent automated decision-making - You have the right to ask the council to stop using your data to make automated decisions about you or to stop profiling your behaviour (where applicable).
To find out more about your rights under the DPA 2018/UK GDPR, please visit the Information Commissioner’s website here.
To request a copy of your data or ask questions about how it is used, please contact:
Data Protection Officer
Knowsley Council
Westmorland Road
Huyton
L36 9GL
Or email: Inforights@knowsley.gov.uk
Who can I complain to if I am unhappy about how my data is used?
You can complain directly to the Council’s Data Protection Team by writing to: -
Data Protection Officer
Knowsley Council
Municipal Building
Archway Road
Huyton
Liverpool
L36 9YU
Or email: data.protection.officer@knowsley.gov.uk
You also have the right to complain to the Information Commissioner’s Office using the following details: -
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk
Changes to our privacy notice
We will update this privacy notice from time to time to reflect any changes to our ways of working. Please contact our Data Protection Officer if you would like more information.
Last updated September 2024.