Prepayment meter help

Emergency Support Scheme

The council’s Emergency Support Scheme has been extended to offer support to all residents who are struggling to top up their prepayment meter, regardless of benefit status. 

Applications can be made online or if this isn’t possible, by calling Knowsley Council on 0151 443 3200 where an advisor will complete the online application on your behalf.

As part of the council’s work with the Fuel Bank Foundation, some local organisations can also issue residents with fuel vouchers for prepayment meters.  All of these Fuel Bank partners offer residents tailored support with their finances and a voucher may be issued as part of this.  Fuel vouchers will only be issued once eligibility and need have been determined, as part of a package of support. They are available from:

Halewood

Torrington Drive Community Association

Huyton

Homestart, Enterprise Credit Union, HIYA (Huyton Initiative for Youth Activities)

Kirkby

Centre 63

Prescot

Prescot Advice

Borough-wide sites

Knowsley Foodbank, Care Merseyside, Citizens Advice Knowsley, Flourish and Succeed.