If you are a tenant living in a rented property and you believe the property to be in a state of disrepair or your housing conditions are poor, this could be because the conditions could significantly impact your health, put you at risk of physical harm or injury, or prevent you from fully enjoying your home.
Examples and resources
- Gas safety risks
- Unsafe electrics
- Fire safety issues
- Damp or lack of heating. Find more information on fixing damp and condensation on Energy Saving Trust
- Rats, mice or other pests
- Structural or internal disrepair
- Unsanitary toilets, bathrooms or kitchens
Contacting your landlord
If you have concerns about the condition of your rented property, follow these steps:
Contact your landlord or letting agency
In writing (email or letter)
This provides written proof of your efforts to resolve the issue.
By phone
Keep a record of the date, what was discussed, and any agreements made.
Seek further advice
Take action under the Homes (Fitness for Human Habitation) Act 2018
If your landlord fails to address the problem, you can take legal action against them.
Find out more information on Gov.uk
Environmental Health
If your landlord fails to respond to your requests Environmental Health can investigate and take enforcement action. Environmental Health can ensure landlords make necessary repairs.
Contact
Environmental Health
Address
2nd Floor
Municipal Building
Archway Road
Huyton
L36 9FB
Telephone
0151 443 4712
environmentalhealth@knowsley.gov.uk
Other issues
Contact the council's Housing Solutions Team if you have any questions or concerns about the following:
- Issues related to your tenancy agreement
- Tenant or landlord rights
- Threats of eviction or homelessness
- Rent arrears
If you have not received a current gas safety certificate from your landlord, contact the Health & Safety Executive (HSE).