The complaints process

Find out about the process of making complaints against the Merseyside Police and Crime Commissioner or the Deputy Police and Crime Commissioner.

The responsibility for dealing with any complaints against the Police and Crime Commissioner or Deputy Police and Crime Commissioner lies with the Merseyside Police and Crime Panel. The Panel has the power to delegate its responsibilities in relation to the handling of complaints against the Police and Crime Commissioner or any Deputy Police and Crime Commissioner. In this respect, the Panel has delegated its responsibilities regarding the initial handling and recording of complaints to the Monitoring Officer of Knowsley Metropolitan Borough Council (the Host Authority).

The Monitoring Officer therefore deals with all complaints and conduct matters against the Commissioner or her Deputy. Any serious complaint or conduct matter must be referred by the Monitoring Officer, to the Independent Police Complaints Commission (IPCC). For the complaints not being dealt with by the IPCC, the Monitoring Officer deals with them in accordance with the arrangements set out in the Complaint Handling Procedure.

If you wish to submit a complaint specifically in relation to the conduct or behaviour of the Police and Crime Commissioner or her Deputy, please print and complete the complaint form and return it to:

The Monitoring Officer, Knowsley MBC, Host Authority – Merseyside Police and Crime Panel, Municipal Buildings, Archway Road, Huyton, Knowsley, L36 9YU

Or e-mail the form to merseysidepcp@knowsley.gov.uk.

If your suggested complaint is against any of the following:

  • The Chief Constable;
  • Police Officers or Police Staff;
  • The Police and Crime Commissioner’s Support Staff or Chief Executive; or
  • Independent Custody Visitors.

Please view the Commissioner’s Complaints Policy which is situated on the Policies webpage of their website. This is to ensure that your complaint is dealt with by the relevant organisation or person.

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