Comments and complaints about a landlord

Social housing

Knowsley Council does not own any housing. If you wish to make a comment or complaint, please contact the relevant housing association.

Livv Housing

Livv Housing Group contact

Private housing

Your landlord, or their agent, has legal responsibilities to manage your tenancy fairly and to keep your home up to a decent standard. As a private tenant you also have rights and responsibilities too.

Landlords can sign up to our Knowsley Landlord Accreditation Scheme (KLAS) to achieve and maintain high standards of accommodation across Knowsley.

Get advice

If your landlord or agent does not meet the required standards, you can get immediate advice from our resources linked below. 

• Your deposit is not protected
• You don't have a tenancy agreement, or you don't understand it
• Your landlord hasn't completed a repair you have requested
• Your landlord is not meeting safety standards
• Your landlord or their agent is bothering you at home or harassing you
• Your landlord is trying to evict you
• You asked your landlord for repairs or complained about conditions in your home
• You rent from a letting or managing agent you can contact their managing redress scheme
• You are worried about becoming homeless, find out more here.

Rights and responsibilities

See more about private renting rights and responsibilities, and dealing with landlord and agent problems:

• Shelter website: private renting
• Government website: private renting.

Make a complaint

If you want to make a complaint about a private landlord or agent, you should get in touch with them directly.