We encourage feedback to help us to improve our services and the information we provide.
We want to provide you with a great service, but you might want to suggest improvements, or you might want to compliment us on getting it right. When something goes wrong, we would really like to hear your concerns.
Before making a complaint
If you are contacting us for first time to request a service or report a problem, please give us the opportunity to sort out the issue. You can tell us that we need to review or investigate something by our report it online forms. We hope to resolve most complaints this way, as it lets us put things right quickly so that you receive the service you deserve.
Have Your Say annual report
You can view and download the Have Your Say annual report here.