Organisational abuse

A good organisation should provide high-quality care in a safe and supportive environment. Organisations should be open to feedback and continuous improvement in their services. 

Leadership, staff, and environment

• Leadership is effective, supportive, and available.
• There are sufficient and qualified staff to meet the needs of the adults being cared for.
• Policies and procedures are readily available and followed correctly.
• Problems are proactively recognized and responded to effectively.
• Staff have up-to-date knowledge of the individual needs of the adults they are supporting.
• Staff provide personalized care, with choice and control for the adult.
• Staff always treat people with dignity and respect.
• The environment is clean, safe, and well-maintained.
• There is a varied program of activities and resources to help keep people active and occupied.

Service design and delivery

• Adult needs are being met in line with identified, relevant care plans.
• Care plans are high quality, accurate, and regularly reviewed.
• Staff carry out actions recommended by other practitioners outside the service.
• The group of people using the service are compatible and have similar needs.
• Safeguarding policies and procedures are applied consistently and correctly.

Openness

• There is regular and appropriate input from other professionals outside the service.
• Individuals have frequent contact with family, friends, and other staff.
• External appointments are met.
• Staff have a wide network of colleagues outside the service.
• Appropriate referrals are made to other health professionals.
• Management and staff create a relaxed environment that encourages professional challenge and transparency.
• The service facilitates appropriate, private consultations with professionals from outside the service.
• Family contact is proactively encouraged and supported.