Knowsley Council is committed to protecting adults from abuse and neglect. It works with partners to prevent abuse and ensure that there are systems in place to respond when concerns arise.
We work with adults and their representatives to achieve the outcomes they want and to promote independence, choice, control, recovery, and wellbeing.
About the Safeguarding and Quality Improvement Service
Knowsley Council's Safeguarding and Quality Improvement Service is dedicated to ensuring that residents with care and support needs to receive high-quality care and support. The service visits care providers to make sure they meet legal standards and best practices. It also investigates concerns about care standards following a safeguarding enquiry.
Who can report
Anyone can report quality concerns to the service, including people who receive care and support, their relatives, carers, friends, health and social care professionals, staff employed in services, regulatory bodies, and members of the public.
How to report a quality concern
To report a quality concern, please complete the Quality Concern form here.
Telling the service about concerns regarding quality of care is not the same as making a complaint.
If you wish to make a complaint, please refer to Knowsley Council's complaints procedures.
Sharing information
We will share information about how well our care and support services are doing so that people can choose the best-suited services for them.
We also share information about the quality of care with important partners, such as the local Clinical Commissioning Group (CCG), the Care Quality Commission (CQC), and the providers of services.
NHS data opt out scheme
You can choose not to have your health data used for research if you don't want to.
To opt out, visit the NHS Make Your Choice website.
If you have any questions, please contact a member of staff.
Safeguarding policies and procedures
Our current adult safeguarding policies and procedures can be viewed on the Knowsley Safeguarding Adults Board website here.
Downloads more information
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