Apply for Test and Trace Support Payment

If you are on a low-income and are required to self-isolate you could be eligible for a £500 payment.
The Test and Trace Support Payment scheme commenced on Monday 28 September 2020.


The scheme has been extended from the 8 March 2021 to include parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment if they need to take time off work to care for a child or young person who is self- isolating and the match all the relevant criteria, see near the bottom of the page.

Who is eligible?

Knowsley residents who have received notification from NHS Test and Trace to self-isolate will be entitled to a Self-Isolation Payment providing they satisfy all four of the following requirements:

  • They comply with the notification from NHS Test and Trace to self-isolate; 
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result; and
  • are in receipt of one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-related Employment and Support Allowance
    • Housing Benefit
    • Income Support
    • Income based Job Seeker’s Allowance
    • Pension Credit

Who is not eligible?

You will not be eligible for the scheme if you:

  • Are quarantining after travelling abroad (unless you test positive during the 14-day quarantine period).
  • Continue to receive full wages while you self-isolate.
  • Can work from home during a period of self-isolation.
  • Are no longer required to self-isolate i.e. your period of self-isolation ended before the scheme launched on Monday 28 September. Applications will not be accepted if you have been told to self-isolate before 28 September 2020 and the period of self-isolation continues after 28 September
  • Have not received a notification from NHS Test and Trace telling you to self-isolate.

How do I apply?

If you are a Knowsley resident, applications should be made to Knowsley Council. Applications can be backdated to 28 September when the scheme launched.

You can make a claim up to 28 days after the first day of an individual’s period of self-isolation. Your claim will not be accepted if you make an application at a later date.

We require your unique 8-digit NHS Test and Trace reference to apply, not your isolation note number.

Apply online now.

Discretionary Payment

Knowsley residents who have received notification from NHS Test and Trace to self-isolate may be entitled to a Self-Isolation Discretionary Payment providing they satisfy all of the following requirements:

  • They comply with the notification from NHS Test and Trace to self-isolate; 
  • are employed or self-employed;
  • are unable to work from home and will lose income as a result
  • are NOT in receipt of any of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-related Employment and Support Allowance
    • Housing Benefit
    • Income Support
    • Income based Job Seeker’s Allowance
    • Pension Credit
  • Have property related costs (rent or mortgage) and are liable for council tax (occupied properties)
  • Are on low income and will face financial hardship as a result of not being able to work while self-isolating, couples and lone parent with children must earn less than £25,000 per year and single people must earn less than £17,000 per year to qualify for discretionary scheme.

Apply for discretionary payment

Before you start

You will need the following information to complete this form:

  • A copy of your latest bank statement (one issued within the last two months which must clearly show proof of earnings);
  • Proof of self-employment e.g. recent business bank statement (within the last two months), most recent set of accounts or evidence of self-assessment returns;
  • Proof of your NHS Account ID for coronavirus COVID-19 or;
  • Proof of the Account ID you have received from NHS Test and Trace to self-isolate
  • Your National Insurance Number
  • To consent for us to access your records in the NHS Test and Trace system to confirm your eligibility
  • To consent to us verifying your loss of income by contacting your employer

Test and Trace Support Payment – Parents / Guardians from 8 March 2021

Parents or guardians of a child or young person who is required to self-isolate

From 8 March 2021, parents or guardians who are not legally required to self-isolate can apply for a Test and Trace Support Payment if they need to take time off work to care for a child or young person who is. 

You must meet all the criteria below:

  • you are the parent or guardian of a child or young person in the same household and you need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person’s self-isolation period.
  • you are employed or self-employed.
  • you cannot work from home while undertaking caring responsibilities and will lose income as a result.
  • you meet all the other means-tested eligibility criteria for a Test and Trace Support Payment (either through the main scheme or the discretionary scheme).
  • your child or young person is aged 15 or under, or 25 or under with an Education, Health and Care Plan (EHC), and normally attends an education or childcare setting.
  • your child has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19.

Apply for Parent / Guardian Test and Trace payment

Fraud

You may face prosecution if you have manipulated or falsified your position in order to obtain these payments, including failure to self-isolate which puts others at risk. Any payment made as a result of fraud may be subject to claw back, as may any grants paid in error.
The Government is supporting Knowsley Council to make the necessary checks to ensure payments can be verified and have been made correctly.