Traffic Signal Issues

If you wish to report an issue with traffic signals, the team to contact will vary, depending on whether the issue relates to.

  • Permanent or temporary traffic signals, 
  • The time of day you wish to contact us and  
  • Whether the issue is an emergency or non-emergency

Please use the table below in order to find out who to contact: 

Traffic Signal Issue
Monday - Friday
(9am to 5pm)
 Outside normal office hours
(before 9am or after 5pm)
Emergency Non-Emergency Emergency Non-Emergency
Permanent traffic signals Call:
0151 443 2294		 Email: 
HighwaysEnquiriesand.Complaints@knowsley.gov.uk		 Call:
0151 443 2400 select the option for reporting emergencies		 Email: 
HighwaysEnquiriesand.Complaints@knowsley.gov.uk
Temporary traffic signals Call:
0151 443 5022		 Email:
NRSWA.team@knowsley.gov.uk		 Call:
0151 443 2400
select the option for reporting emergencies		 E-mail: NRSWA.team@knowsley.gov.uk
 

The details we need to investigate/ resolve the reported fault are:

  • Street name, where signals are faulty
  • Location; such as a junction with another named street, or a landmark
  • Description of what the fault is and if it is an emergency or non-emergency issue
  • Examples of emergencies faults include:
    • Signal pole is leaning,
    • All signals are off/ not illuminating,
    • Wires are exposed
  • Time and date of when you first noticed the problem
  • Your contact details