IT Apprentice - Livv Housing Group Ref: KA 005

Who To Contact

Company overview 

Livv Housing Group is an independent housing association, providing first-class homes, support and services to customers across Knowsley. Livv is dedicated to achieving positive social impact and flourishing communities. Our prime objective is to work alongside our customers and local, regional and national partners to be the provider of choice for great homes and much more.

Key Responsibilities for the Role:

The ICT Apprentice will work as part of the ICT Team and will provide hardware and software application support to users across the Group, either resolving issues directly or working with internal and external e vendors to ensure that any system fixes and enhancements are effectively resolved within agreed priorities and timescales outlined within our service level agreements.

  • Participate in ICT Service Desk operation 
  • Review incidents and requests to ensure incidents are completed in-line with the group’s SLA and ensuring customers are kept informed of progress
  • Provide end users with day-to-day support in the use of the Livv Housing Groups corporate business applications such as housing systems, finance systems, workflow systems, document management systems, HR and time recording systems and any interfaces into other systems, as well as providing the group with day-to-day support and training with the in-house corporate reporting solution including the build and maintenance of management information reports and dashboards
  • Liaison with vendors’ help desks to resolve application and interface problems, issues and bugs raised by end-users within agreed timescales
  • Systems administrator for the Groups application software packages
  • Roll out and install new and replacement hardware and software to customers as required and assist with the moving and set up of IT equipment during office moves
  • Provide a server operating system administration service under the guidance of the Manager – Technical Support
  • To work towards the following qualification Level 3 Digital support technician / Institute for Apprenticeships and Technical Education at St Helens College (duration 18 months).

Key skills to be successful in your application: 

  • Good understanding and a keen interest in IT
  • Ability to develop effective working relationships with colleagues and system users
  • Constructive and resilient when handling work related issues
  • Stamina, drive and resilience
  • Demonstrable problem solving skills
  • Enthusiastic, Self-Motivated, Good Attention to detail, and Willing to Learn
  • Good interpersonal skills and able to relate well to fellow team members
  • Minimum 3 level 4 GCSE’s which much include Maths or English.

Closing date: Monday, 29 March, 2021.

Location: IT Department
Contracted hours: 35
Hourly rate of pay: National Minimum Wage

How to apply: 
1. Download and complete the application form 

2. Return it via email to

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
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If you would like support completing your application form, please email with the subject heading 'Application Support’