Development Team Apprentice - Livv Housing Group - REF: KA 055

Company overview:

"Livv Housing Group is an independent housing association, providing first-class homes, support and services to customers across Knowsley. Livv is dedicated to achieving positive social impact and flourishing communities. Our prime objective is to work alongside our customers and local, regional and national partners to be the provider of choice for great homes and much more." 

Key responsibilities for the role:

 
  • Must be able to complete an apprenticeship framework in Certificate in Housing Level 2/3
 
The role will be split into two phases

Phase 1 - Sales and Leasehold
  • Respond in a helpful manner to incoming customer enquiries by e-mail, telephone or other means about our homes for sale through shared ownership
  • Provide customers with information, marketing materials and updates
  • Update the customer sales database and sales files ensuring documents are stored electronically to enable easy reporting and document retrieval
  • Register enquiries on the database and manage weekly leads.
  • Raise repair orders on database.
  • Assist in administering applications and collating supporting documents for shared ownership applications
  • Assist in the audit of sales files.
  • Complete competitor analysis for the surrounding sales sites.
  • Compile information for new site opportunities.
  • Administer property reservations and assist purchasers through the purchase process, liaising with solicitors or other 3rd party partners where appropriate
  • Carry out a range of administrative tasks to support the Right to Buy & Leasehold Team including filing documents, sending out applications and processing completed applications for Right to Buy and Right to Acquire sales.
  • General administrative duties to support the team to include setting up meetings and sending out calendar invites using Microsoft office.
Phase 2  - Development
  • Assist with administration tasks following handover of new schemes, including ordering of resident’s bins, printing of documents, download photographs from iPad to store in scheme files.
  • Carry out a range of administrative tasks to support the Development Team including, Chris 21, monthly mileage claims and setting up meetings using Microsoft Office.
  • Assist with raising purchase orders on the Ebis system 
  • Use the Orchard system to log defects
  • Update defect information on Clixifix
  • Arrange end of defects appointments with customers and contractors
  • Update the Development Project information Map on a monthly basis
  • Update the Execution Document Tracker
  • Upload Health and Safety and Home User Guide information to Documotive at handover of schemes 
  • Proactively support the team with promotional campaigns and attendance at open days
  • Update systems after handover including definitive list of newbuilds.
  • Must be able to complete an apprenticeship framework in Business Administration (NVQ)
  • Respond in a helpful manner to incoming customer enquiries by e-mail, telephone, or other means about our homes for sale through shared ownership
  • Provide customers with information, marketing materials and updates
  • Update the customer sales database and sales files ensuring documents are stored electronically to enable easy reporting and document retrieval
  • Register enquiries on the database and manage weekly leads.
  • Raise repair orders on database.

Key skills to be successful in your application:

  • A commitment to delivering excellent customer experience at all times
  • A willingness to work in a busy team environment and support colleagues in all areas of the service
  • ICT skills, including MS office, to support maintaining databases, customer relationship management systems and digital communications
  • Health & Safety – you will be expected to always follow company guidelines around Health and Safety and ensure compliance with all statutory obligations
  • Equality & Diversity - you will be expected to carry out all duties in line with the Group’s commitment to equality and diversity
  • Data Protection – you will be expected to ensure compliance with all legal obligations concerning the protection of data concerning employees, customers, and 3rd parties
  • 3 x GCSE grades 4-9 including Maths & English

Location: First Ark, Lake View, Kings Business Park, Prescot, Merseyside, L34 1PJ         
Contracted hours: 35 per week
Hourly rate of pay: NMW     

Closing date: 12 July 2021       

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
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If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’.