Customer Insight Apprentice x 3 - Livv Housing Group - REF: KA 053

Company overview:

"Livv Housing Group is an independent housing association, providing first-class homes, support and services to customers across Knowsley. Livv is dedicated to achieving positive social impact and flourishing communities. Our prime objective is to work alongside our customers and local, regional and national partners to be the provider of choice for great homes and much more."

Key responsibilities for the role:

  • Must be able to complete an apprenticeship framework in Certificate in Housing Level 2/3
  • Respond to Livv Housing customer enquiries and requests for services
  • Provide accurate advice and information to resolve enquiries at first point of contact
  • Input and retrieve information from computer systems
  • Carry out clerical and administrative tasks to support the work of Livv Housing
  • Receive and process telephone payments for rent accounts
  • Update management systems to ensure relevant information is recorded.
  • This role will involve rotating around the different areas of the Customer Insight Directorate with a planned schedule for each area. These may include our Contact Centre, Income, Independent Living, Lettings and Neighbourhoods teams.

Key skills to be successful in your application:

  • Qualifications required three GCSE’s grade 4-9 including English and/or Maths (or equivalent)
  • Good communication and interpersonal skills
  • Good organisational skills
  • Good keyboard and IT Skills (preferably with experience of Microsoft Office)
  • Ability to work using own initiative
  • Good timekeeping, attendance and punctuality 

Location: Prescot                
Contracted hours: 35                                
Hourly rate of pay: NMW

Closing date: 12 July 2021       

How to apply: 
1. Download and complete the application form 

2. Return it via email to

Top tips for filling in the application form:

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If you would like support completing your application form, please email with the subject heading 'Application Support’.