Apprentice Front Desk Administrative Worker - Belvoir Prescot Estate and Lettings Agent - REF: KA 021

 

Company overview:

"Belvoir is a franchise owned estate and lettings agency.  Our company covers all aspects of residential property sales, lettings and property management."

Key responsibilities for the role:

Acting in a support role to our Office Manager the objectives of the role are to assist in the day-to-day office administration and assist customers on the phone or via walk in appointments. The role involves liaison with other functions in the branch to understand their progress and current needs. It involves promoting the brand name of Belvoir and always upholding the Company’s integrity by acting honestly and ensuring that Company policies and procedures are executed. The ability to work unattended, smart appearance and a business-like demeanour are essential. More importantly this is not a role of passive administration but one where initiative must be used in the business owner’s absence from the office to maximise the number of appointments made and attended by the business.

  • Answer incoming telephone enquiries and assist or redirect as appropriate.
  • Convert where possible all incoming phone calls into business opportunities.
  • Maintain all promotional material such as ‘Property Available’ brochures, websites and window displays.
  • Maximise the number of Landlord Appraisals and Tenant Viewings booked.
  • Prepare all aspect of paperwork ready for tenant move-ins including (sometimes) reference taking.
  • Preparing tenant move–ins and move-outs as required.
  • Postal and other branch duties daily.
  • Compliance to all company handbook requirements.
  • Any other reasonable tasks requested by management.

Key skills to be successful in your application:

  • Must be able to complete an apprenticeship standard in 15-18 months
  • Good Communication skills
  • Confident telephone manner
  • Smart appearance
  • Customer Service skills
  • Ability to work on own initiative
  • Basic computer Skills

Location: Prescot                                                   
Contracted hours: 39 hours per week (Monday to to Friday, 9am – 5pm (1 hour lunch) and Saturday 10am – 2pm)                                    
Hourly rate of pay: Natioanal Minimum Wage for age           
Closing date: Friday 7 May 2021        

How to apply: 
1. Download and complete the application form 

2. Return it via email to theknowsleyapprentice@knowsley.gov.uk

Top tips for filling in the application form:

  • Research the employer offering the job. Find out what they do and what the job involves.
  • Show the employer you understand their business by referring to them in your application, for example: "I am interested in developing skills in building maintenance and noticed you were successful in winning a large contract to maintain houses for a large housing association."
  • Always read the job description for the job you are applying for before you start to complete the application form to make sure the information you include is relevant to the job.
  • Before you start filling in your form, always check the instructions for filling in the application form.
  • Make sure you take your time. Don’t rush as you may make mistakes!
  • Prepare a draft of the application form before transferring the information to the actual form. If you’re filling it in by hand, make sure you don’t make mistakes on the original form for the employer.
  • Make sure any writing is neat and easy to read, and check your spelling.
  • Answer all questions and fill in all the boxes/spaces.
  • If there are gaps in your employment history, say what you were doing during that time. If you've have never had a job, you could include examples such as voluntary work, or involvement with outside clubs or organisations.
  • Make sure you sell your skills; this could also include things you have developed outside work such as interests and hobbies. This is an opportunity for you to promote yourself to the employer and is your opportunity to explain to the employer why they should employ you!
  • Before you send off your application form, take a copy of your form, so you have this to look over if you get an interview.
  • Ask a friend or relative to check your application form before you send it.

If you would like support completing your application form, please email theknowsleyapprentice@knowsley.gov.uk with the subject heading 'Application Support’.